1. Sabis na tallafi na nesa
Bayan samun buƙatun sabis na mai amfani, idan sabis ɗin tallafin tarho ba zai iya magance gazawar kayan aiki ba, ko kuma a lokaci guda tare da tallafin fasaha ta wayar tarho, Shanghai Energy za ta aiwatar da sabis ɗin tallafi na nesa bisa ga buƙata kuma bayan samun izinin mai amfani.
A cikin aiwatar da tallafin fasaha mai nisa, Shanghai Energy ya gano matsalar kayan aikin mai amfani a ƙarshen nesa kuma ya ba da shawarar warware matsalar.
2. Sabis na haɓaka software
(1) A cikin yanayin gazawar aiki na samfur saboda ƙirar software, Za mu samar da ayyukan haɓaka software don magance matsalolin idan ya cancanta.
(2) Don haɓaka tsarin, ƙari da gogewa na ayyuka, da gyare-gyaren sigar software don saduwa da sababbin buƙatu bayan mai amfani ya sayi samfurin, za mu samar da fayil ɗin haɓaka software mai dacewa kyauta.
(3) Haɓaka software wanda bai shafi kasuwancin mai amfani ba za a yi shi cikin wata ɗaya.
(4) Ƙaddamar da shirin haɓaka software ga mai amfani a rubuce.Dangane da yanayin rashin tasiri ga kasuwancin yau da kullun na mai amfani gwargwadon iko, lokacin haɓaka software zai tabbatar da Shanghai Energy da mai amfani.
(5) Yayin haɓaka software, mai amfani yakamata ya aika ma'aikatan kulawa don shiga da ba da haɗin kai da taimako masu dacewa.
3. Sabis na magance matsala
Dangane da tasirin kurakuran da ke tattare da kasuwancin masu amfani, Kamfanin Shanghai Energy ya raba kuskure zuwa matakai hudu, wanda aka bayyana kamar haka.
| Matsayin gazawa | Bayanin Laifi | Lokacin Amsa | Lokacin Gudanarwa |
| Kasawar Ajin A | Yafi yana nufin gazawar samfurin yayin aiki, wanda ke haifar da rashin iya fahimtar ayyukan yau da kullun. | Amsa Nan take | Minti 15 |
| Kasawar Class B | Yana nufin yuwuwar haɗarin gazawar samfurin yayin aiki, kuma yana iya haifar da gazawar mahimman ayyukan kayan aikin. | Amsa Nan take | Minti 30 |
| Kasawar Class C | Yana nufin matsalolin da ke shafar sabis kai tsaye kuma suna haifar da aikin tsarin yayin aikin samfurin. | Amsa Nan take | Minti 45 |
| Kasawar Class D | Galibi yana nufin kurakuran da ke faruwa yayin aikin samfurin, na ɗan lokaci ko a kaikaice yana shafar ayyuka da sabis na tsarin. | Amsa Nan take | Awanni 2 |
(1) Don kuskuren Class A da B, samar da 7 × 24 hours na sabis na fasaha da garanti na kayan aiki, da kuma yin aiki tare da abokan ciniki don magance matsaloli a cikin sa'a 1 don manyan laifuffuka, da warware matsalolin gaba ɗaya a cikin sa'o'i 2.
(2) Ga kurakuran darajoji na C da D, kuma kurakuran na faruwa ne ta hanyar lahani na software da hardware, za mu magance su ta hanyar haɓaka software na gaba ko haɓaka kayan masarufi.
4. Sabis na gyara kuskure
Kamfanin Shanghai Energy zai ba da sabis na gyara nesa ko a kan yanar gizo don duk jerin samfuran EMU da abokan ciniki suka saya bisa ga buƙatun abokin ciniki, kuma wanda ke kula da bayan-tallace-tallace zai nada ma'aikatan fasaha don aiwatar da tashar jirgin ruwa gwargwadon bukatun sabis na lalata.Ƙayyade lokacin cirewa, lamba da nau'in kayan aikin cirewa, adadin ayyuka, da sauransu. Ba da shirin ƙaddamarwa da shirya ma'aikata.
